MEMBERSHIP MANAGER
Start Date: Q4 2025
Reports to: Development Director
Employment Type: Fulltime
Salary: Competitive + Benefits
Position Summary
The Membership Manager oversees the day-to-day operations of the Land Trust’s membership program. This includes donor database management, membership renewals and acknowledgments, member relations and stewardship, new member solicitations, and membership-focused events and campaigns. The Membership Manager works closely with the Development Director in creating annual strategies for growing and retaining the member base and provides the Development Director, ED, and other staff members with pertinent information that helps inform and achieve organizational goals. The Membership Manager is the primary point of contact for general memberships, ensuring excellent service, consistent communication, and meaningful engagement with the mission of the Land Trust.
Key Responsibilities
Administration & Data Management
- Manage the membership database to ensure accuracy of records, renewals, donor history, and institutional knowledge.
- Process new memberships, renewals, and payments in a timely manner.
- Ensure promptness of gift acknowledgement letters.
- Coordinate with the Director of Finance and Operations to track and reconcile membership and fundraising revenue.
- Prepare membership reports for the Development Director, Board, and leadership.
Membership Growth & Retention
- Help develop and implement strategies to recruit new members and renew existing members across all levels.
- Help design and execute renewal campaigns that reduce attrition and encourage upgrades.
- Track and analyze membership trends and provide reports to leadership.
Member Relations & Engagement
- Serve as the primary contact for members, providing timely support and information.
- Build relationships through personalized communications, thank-you letters, and recognition.
- Coordinate member benefits, offers, and special engagement opportunities such as tours and events.
Events & Programs
- Collaborate with SSLT staff to plan and execute membership-related events.
- Support outreach during public events.
- Partner with staff and volunteers to ensure smooth event experiences and follow-up for members.
Marketing & Communications
- Collaborate with the Communications team to manage membership materials (brochures, e-blasts, website updates).
- Partner with the Development Director, Communications Director and others on targeted campaigns to promote membership and highlight conservation impact.
- Ensure consistent messaging that connects membership to the Land Trust’s mission.
Collaboration
- Coordinate with Development, Communications, and other departments to align membership with fundraising goals.
- Assist with donor stewardship when membership overlaps with major gifts.
- Provide input on strategic planning related to membership growth and engagement.
Qualifications
- The ideal candidate will know the St. Simons Island community and/or have experience in the fundraising field.
- Strong organizational skills with attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Experience with CRM/database systems and Microsoft Office Suite.
- Ability to manage multiple priorities and meet deadlines.
- Passion for conservation, community engagement, and the mission of the Land Trust.
- A team player who can also work independently, is a self-starter who can apply nimbleness and flexibility to the job, and who enjoys coming up with creative solutions.
- Bachelor’s degree or equivalent experience.
- 2+ years of experience in membership, donor relations, or nonprofit development preferred.
Compensation & Benefits
- Competitive salary compensation commensurate with experience.
- Health, dental, vision, and 401k benefits.
- Paid time off and holidays.
- Opportunities for professional development.